File a Parcel Claim - Lost or Damaged Package Recovery

Report a Small Parcel Loss, Damage, or Delay

Complete the form below and one of our Custom Goods Logistics associates will personally review your claim and get back to you quickly to help make it right.

* Required

Customer Information

Name*

Company

Email*

Phone*

Shipment Information

Carrier*

Tracking Number*

Order Number

Delivery Postal Code

Shipment Date

Delivery Date

(or expected delivery date if not delivered)

Number of packages

Service Type

Claim Details

Type*

Damage Images

Upload images showing any damage (up to 5 files, max 10MB each)

Total claim amount*

Please describe the issue*

Gather Your Documentation

To help us process your claim quickly, please select all the documents you have ready. When our associate contacts you, having these on hand will make resolving your claim much faster and easier.

Select all that apply:*

Proof of Value (Invoice, Receipt)

Copy of shipping Label/Waybill

Proof of Delivery (POD) or Tracking History

Photos of Damage (Item & Packaging)

Packing List

Carrier Damage Inspection Report